Ryan Pierson

Buda, TX · (737) 285-2811 · ryan@ryanmpierson.com

I'm a technical writer with a background in broadcasting. My work includes technical writing, technology journalism, and multimedia content production for broadcast and online distribution.

Experience

Lead Technical Writer

Khoros
  • Led a team of 4 writers in developing and maintaining high-impact UI and developer documentation for multiple large SaaS products used by over 2,000 brands globally.
  • Collaborated with cross-functional teams to test, document, and ship new features.
  • Reduced project completion time by 80%, contributing to a 52% increase in efficiency across Product Education.
  • Generated regular reports on performance and user satisfaction for presentation at team and leadership meetings.
March 2020 - Present

Technical Writer

Episode Six
  • Used Git and docs-as-code methodologies to document over 500 API endpoints for fintech software used by financial institutions to ledger digital transactions.
  • Built a new documentation process for the startup from the ground up through collaboration between engineers, product management, and company leadership.
  • Produced compliance documentation that contributed to successful certification from global financial standards organizations.
May 2019 - February 2020

Technical Writer / Software Engineer

The Home Depot (Kforce)
  • Authored critical internal documentation supporting over 1,000 engineers building and maintaining a top-tier global e-commerce platform.
  • Independently developed and managed multiple internal documentation portals using Grav CMS and custom front-end code (HTML/CSS/JavaScript) to support engineering workflows.
June 2018 - April 2019

Technical Writer

RocketTheme
  • Produced technical documentation for 200+ product SKUs spanning five major content management systems, improving usability and reducing support queries.
  • Co-developed a global-facing documentation portal used by thousands of customers, enhancing access to technical resources for developers and small business users.
  • Assisted in developing commercially successful website templates and themes by contributing to concept planning and user experience strategy.
April 2013 - June 2018

Contributing Writer

ReadWrite
  • Reported on news events and stories related to the world of wearable technology and the Internet of Things.
January 2014 - November 2017

Skills

Writing and Editing
API documentation
  • REST
  • GraphQL
Technical documentation
  • User guides
  • Source code documentation
  • System architecture
  • Release notes
  • SDK documentation
  • Troubleshooting instructions
  • Diagrams
Content for diverse audiences
  • End-users
  • Developers
  • Project Managers
  • Executives
Markup and Scripting
Experience using:
  • HTML
  • Markdown
  • CSS
  • GraphQL
  • SASS
  • LESS
  • REST
Experience documenting:
  • JavaScript
  • Java
  • JSON
  • Python
  • Mustache
Software and Tools
Documentation platforms
  • ReadMe
  • Docusaurus
  • Confluence
Version control
  • Git
  • GitHub
  • Bitbucket
Content management systems
  • WordPress
  • Drupal
  • Grav
  • Joomla
Office Suites
  • Google
  • Microsoft
  • Libre
Generative AI Prompting
  • ChatGPT
  • Gemini
Video Editing
  • Final Cut Pro
  • Premiere
Project Management
  • Jira
  • Trello
API Testing
  • Postman

Interests

I'm a huge technology geek and I enjoy assembling computers, 3D printing, trying out new software, PC gaming, and finding new ways to use older systems. When I'm not geeking out about gadgets, I'm usually watching or reading about history, or absorbing science fiction.

I'm also happy to spend countless hours discussing some of my favorite fiction:

  • Star Wars
  • Star Trek
  • The Matrix
  • Marvel Universe
  • Harry Potter
  • Lord of the Rings
  • The Martian (Andy Weir)
  • Forgotten Realms
  • DragonLance
  • Critical Role

Work Examples

Documentation Portals Documentation Screenshots Journalism "Vibe" Coding