Resume - Ryan Matthew Pierson

Professional Summary

Technical writer with 14+ years of experience creating comprehensive documentation for complex technical products. Proven track record of building documentation portals, authoring API guides, and developing content strategies for SaaS platforms used by thousands of developers and global brands.

Core Competencies

API Documentation (REST, GraphQL)
Developer Portal Creation
Technical Writing & Editing
Content Strategy & Planning

SDK Documentation
User Guide Development
Information Architecture
Cross-functional Collaboration

Professional Experience

Lead Technical Writer

Khoros, LLC

March 2020 - Present

Led a team of 4 writers in developing and maintaining high-impact UI and developer documentation for multiple large SaaS products used by over 2,000 brands globally.
Collaborated with cross-functional teams to test, document, and ship new features.
Reduced project completion time by 80%, contributing to a 52% increase in efficiency across Product Education.
Generated regular reports on performance and user satisfaction for presentation at team and leadership meetings.

Technical Writer

Episode Six

May 2019 - February 2020

Used Git and docs-as-code methodologies to document over 500 API endpoints for fintech
Collaborated with engineers to document software used by financial institutions to ledger digital transactions.
Built a new documentation process for the startup from the ground up through collaboration between engineers, product management, and company leadership.
Produced compliance documentation that contributed to successful certification from global financial standards organizations.

Documentation Engineer

KForce

June 2018 - April 2019

Authored critical internal documentation supporting over 1,000 engineers building and maintaining a top-tier global e-commerce platform.
Independently developed and managed multiple internal documentation portals using Grav CMS and custom front-end code (HTML/CSS/JavaScript) to support engineering workflows.

Technical Writer

RocketTheme

April 2013 - December 2019

Produced technical documentation for 200+ product SKUs spanning five major content management systems, improving usability and reducing support queries.
Co-developed a global-facing documentation portal used by thousands of customers, enhancing access to technical resources for developers and small business users.
Assisted in developing commercially successful website templates and themes by contributing to concept planning and user experience strategy.